A communication sent to a client informing them that a previously scheduled service, order, or agreement is terminated. It typically includes details about the termination, any applicable refunds or remaining obligations, and contact information for further assistance. For example, a company might send this type of correspondence when a subscriber ends a membership or when an event is called off.
This notification plays a vital role in maintaining positive customer relations. Properly handled, it reduces potential frustration and helps preserve the brand’s reputation. Historically, such notices were delivered via postal mail, but the advent of electronic communication has allowed for faster and more efficient delivery, enabling quicker resolution of matters related to the termination.
