The practice of converting asynchronous written communication into direct, synchronous verbal conversations facilitates a faster resolution of issues and allows for nuanced understanding often missed in text-based exchanges. For example, scheduling a call after a complex email thread can clarify misunderstandings and expedite decision-making.
This shift from written to verbal interaction offers several advantages, including enhanced efficiency in problem-solving, a greater ability to build rapport, and the opportunity to address sensitive matters with empathy. Historically, this transition was less common due to logistical constraints, but advancements in communication technology have made it increasingly accessible and valuable.