A written communication conveying unfavorable information requires careful construction to mitigate negative impact. Such correspondence often includes elements of empathy, clarity, and a focus on solutions or next steps where possible. The goal is to deliver the message directly, yet sensitively, while maintaining professional integrity.
The ability to deliver difficult information effectively is critical for maintaining stakeholder trust and preserving relationships. Historically, such communication relied heavily on face-to-face interaction; however, the speed and reach of electronic communication have made written formats increasingly prevalent. A well-crafted message can minimize damage, explain rationale, and offer paths forward, thereby fostering understanding and potentially preserving goodwill.