servicenow Archives • narpm.org

7+ Email: Get Reference Out of ServiceNow Faster!

The ability to extract identifying information from email content and correlate it with records in the ServiceNow platform is a critical function for automating workflows and improving operational efficiency. For instance, when a user submits a request via email, a process can be configured to automatically identify elements within that email (such as a ticket number or a user ID) and use that information to locate and update the corresponding record within ServiceNow. This functionality streamlines incident management, change requests, and other service management processes.

This capability offers significant advantages, including reduced manual data entry, faster response times, and improved data accuracy. Historically, such tasks required human intervention to read emails and manually update records. Automating this process minimizes errors and allows support staff to focus on more complex issues, thereby increasing overall productivity. Moreover, a clear audit trail is maintained, documenting how information from an email was used to inform actions within ServiceNow.

The Uncomplicated Guide to Importing Single XML Records in ServiceNow

Importing a single XML record into ServiceNow is a straightforward process that can be accomplished in a few simple steps. First, you will need to obtain the XML file that you wish to import. This file can be created using any XML editor, such as Notepad++ or XML Notepad. Once you have the XML file, you will need to log in to the ServiceNow instance where you want to import the record.

Once you are logged in, navigate to the Import Sets table. This table can be found by searching for “Import Sets” in the search bar at the top of the page. Once you have found the Import Sets table, click on the “New” button to create a new import set. In the “Name” field, enter a name for the import set. In the “Import Table” field, select the table that you want to import the record into.